25 days old

Early Intervention Consultant

Minneapolis, Minnesota 55435
  • Job Type

Versatile. Patient. Expert.

Constellation is taking MPL industry by storm with its Communication & Resolution Program (CRP). With this program, we will ensure that our insureds are able to handle adverse outcomes, as well as assist our clients in dealing with adverse outcomes when they happen, rather than waiting for adverse events to become claims or suits.

As our Early Intervention Consultant, you will be responsible for supporting Constellation’s Communication and Resolution Program (CRP). This role will work closely with, and serve as a liaison between, our Patient Safety and Claim Teams. You will be responsible for managing the day to day operations of the Communication & Resolution Program. This position will also be responsible for building and maintaining personal relationships with insureds through promotion of this program with the goal of obtaining and maintaining business. This role will assist with the education of insureds on being ideally prepared to handle adverse events including examining culture. Additionally, this role will bring expertise in adverse event investigation and evaluation, supporting care team members, communicating with patients and families, and negotiation and resolution.

At Constellation, we’re doing things differently. Our organization empowers you and believes that together, we can make a difference. We are looking for someone who enjoys collaboration!

So, join us! We invite you to join a company where you can stretch your abilities and rocket your career to the stars!

 You will be responsible for: 

  • Maintain knowledge of insureds needs, competition, trends, literature, and thought leadership as it pertains to Communication and Resolution Programs (CRPs) and Reimbursement Programs
  • Manage and investigate early intervention cases
  • Assure mental health support of insureds by setting up peer support for insureds involved in adverse events
  • Manage communications regarding adverse event between involved insureds and patient/family
  • Interview insureds and patients/family members involved in adverse events
  • Determine potential reasonable offer of compensation where there has been medical negligence
  • Obtain Consent to Settle when compensation will be offered
  • Partner with assigned Claim Consultant or directly handle negotiations with the patient/family and insureds
  • Create a dashboard of metrics to measure success of the CRP program and client engagement in the program
  • Report cases to all obligatory internal and external reporting entities

You will have:

  • Bachelor’s degree – required
  • JD or master’s degree in healthcare field, administration, or law with emphasis in healthcare preferred
  • 5+ years’ experience working with risk management, claim management, or proactive claim prevention required
  • Experience evaluating adverse events in health care
  • Demonstrated ability to work effectively across multiple functions and departments
  • Demonstrated strong verbal and written communication style


Posted: 2019-11-20 Expires: 2019-12-20

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Early Intervention Consultant

Minneapolis, Minnesota 55435

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