1+ months

228002 Voorhees Clinical Care Manager

Penn Medicine
Voorhees, NJ 08043
The Clinical Care Manager is responsible for promoting organizational values of patient and visitor satisfaction by demonstratingcourtesy and respect for families, visitors and other employees. Collaborates with practices and actively provides clinicalsupport to \"high-risk\" patient populations for multiple practices - in all age groups ranging from young adulthood throughgeriatrics. Demonstrates competence in the assessment, treatment and care of patients serviced. Will include face to face(travel required), telephone or telehealth encounters as appropriate to patient needs.Accountabilities¢ Designs and implements care management support activities for high risk patients with chronic diseases and high medicalservice utilization.¢ Collaborates with physician and practice staff in identifying appropriate patients for care management utilizing establishedcriteria. Collaborates with the patient and provider to establish and implement a care management plan using evidencebased guidelines. Develops patient objectives and measures progress according to standards of care.¢ Triages patient telephone calls and provides consultation regarding ongoing symptom management resulting from treatmentand disease, analysis of intervention regarding diagnostic work-up, assessing and managing acute emergencies, managingfamily concerns as needed, liaison activities with affiliated physicians, nurses, pharmacists and emergency rooms.¢ Initiates appropriate evaluation and management of emergency situations.¢ Coordinates patients management/treatment plan throughout the institution.¢ Instructs patient/family regarding medications and treatments. Educates patients regarding health and illness prevention.Recommends community resources to meet patient and family needs. Develops patient education programs.¢ Creates, uses, and maintains patient-specific care management tracking system that identifies/ reports on patients who willbenefit from care management services, the subsequent patient progress, and associated interventions.¢ Supports QA and maintenance efforts for patient registries and quality reporting. Works with the Clinical Analyst tosummarize and analyze data from registries¢ Promotes patient self-management and empowers patient and families to achieve optimal health outcomes. Assists patientto identify and/ or develop and utilize their support systems.¢ Evaluates the effectiveness of care management plan in meeting established care goals and revises the plan as needed toreflect changing needs, issues and goals.¢ Prepares and maintains appropriate documentation as required.¢ Collaborates with all members of the health care team to resolve patient health, social or behavioral health needs.¢ Provides monitoring and continuity of care between physician visits. Maintains and reviews patient records, charts andother pertinent information.¢ Performs duties in accordance with Penn Medicine and entity values, policies, and procedures¢ Other duties as assigned to support the unit, department, entity, and health system organization

BSN\nActive NJ RN License\nAbility to use Microsoft Office (Excel, Power Point, Word)\nValid Driver's license, car availability with appropriate insurance coverage

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Posted: 2021-09-09 Expires: 2021-11-08

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228002 Voorhees Clinical Care Manager

Penn Medicine
Voorhees, NJ 08043

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